Refund Policy
Effective Date: 7-18-25
We take pride in designing and producing quality products like our diesel fuel treatment holders. Because each item is made to order, we do not accept general returns or offer refunds on used items.
That said — if something arrives damaged, defective, or not as described, we’ll make it right.
Returns
We accept returns under the following conditions:
-
The item arrived damaged or defective.
-
You contact us within 14 days of the delivery date.
-
The item is unused and in its original condition.
-
You provide clear photos of the item and its packaging.
To start a return, email us at info@printtweakbuild.com with:
-
Your order number
-
A description of the issue
-
Photos of the product and packaging
If approved, we’ll provide instructions for return shipping.
Exchanges
We may offer an exchange or replacement at our discretion for eligible issues. If the item is no longer available, we may offer a refund or store credit.
Return Shipping
-
Return shipping costs are the responsibility of the customer unless the issue was our error.
-
We strongly recommend using a trackable shipping service.
Final Sale Items
Because our products are often custom-made and magnet-based, we do not accept returns or offer refunds for:
-
Items that have been used, mounted, or exposed to the elements.
-
Buyer’s remorse or ordering mistakes.
-
Custom items or modified designs.
Questions?
If you’re unsure whether your situation qualifies, don’t hesitate to reach out.
We’re a small shop that believes in treating people right.